Overview

Communication ››
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Communication viewer is available under the Communication tab



The purpose of the Communication module is to send emails and SMS messages to patients


Each sending session is defined in the system as a Campaign . A campaign consist in a List of patients, a message to be sent and an Account from which the message is sent. In case of emails the message is an HTML email message and the the account is an email account. For SMS the message is a text message and the account an account in our gateway.


As we purchase SMS credits, sending SMS implies certain costs depending on the region you are located in. You can consult prices by setting the SMS account or by contacting us.


Using of the Communication viewer

1. Use the left sidebar to change the content of the right panel (Dashboard, Campaigns, Lists, ...)

2. Use the right panel to view statistics and sending logs, create new campaigns or new recipient lists


Left sidebar fields

1. Dashboard - when selected, the right panel will display sending starts. More in Dashboard

2. Campaigns - when selected, the right panel will allow you to manage your Campaigns

3. Lists - when selected, the right panel will allow you to manage your recipient Lists

4. Logs - when selected, the right panel display the sending Logs

5. Accounts - when selected, you will be able to define your email or SMS account. More in Accounts

6. Templates - when selected, you will be able to manage your email and SMS templates, which can be inserted and reused in your campaigns. More in Templates



Send Quick SMS



To send an SMS you have multiple ways:

1. Go to Records->Patients, right click on a patient and select the SMS command

2. Go to  Records->Patients, press the More link and select the SMS command

 


To send quick SMS, your SMS account should be activated and needs to have credits. More in Accounts